CX Research Analyst

Location: Remote within the United States; occasional travel of less than 10% may be required for client meetings, team events, training, or project needs. Only U.S. citizens with U.S. work authorization are eligible. A Public Trust or Suitability Determination must be obtained and maintained.

Salary: $105,000–$120,000 annually

Company

hirify.global delivers technology-enabled solutions across defense, civilian, and homeland security sectors, supporting federal agencies with strategy, technology, and transformation services.

What you will do

• Conduct stakeholder interviews, surveys, user research, and qualitative and quantitative research activities.
• Develop customer journey maps and experience assessments to identify pain points, gaps, and improvement opportunities.
• Analyze product and service performance data to identify trends and generate actionable insights.
• Engage internal and external stakeholders, gather feedback, and build alignment around customer-focused initiatives.
• Prepare findings, recommendations, presentations, and communications to support leadership decision-making.

Requirements

• BS/BA degree and 5 years of relevant experience, or an equivalent combination of education and experience.
• Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large enterprise environment.
• Experience using customer experience research and performance data to influence product, service, or operational strategy.
• Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools.
• U.S. citizenship and U.S. work authorization are required.
• Ability to obtain and maintain a Public Trust or Suitability Determination is required.

Nice to have

• Experience applying CX principles, methodologies, and research techniques.
• Expertise in stakeholder interviews, facilitated discussions, and actionable feedback collection.
• Strong strategic communication, analytical, collaboration, and presentation skills.

Culture & Benefits

• Remote work with occasional project-related travel.
• Medical, dental, and vision coverage.
• 401(k) retirement plan, life insurance, paid time off, and family leave.
• Short-term and long-term disability coverage.
• Training and development opportunities.