Support Engineering Manager (Go/Python)

Location: Remote, US

Salary: $137,000–$172,000 per year, plus equity and bonus opportunities

Company

A vertical technology platform that helps life insurers modernize their operations through unified infrastructure, AI, and automation.

What you will do

• Lead Technical Solutions Engineers supporting enrollment and underwriting, policy administration, billing and payments, documents and communications, and administrative tooling.
• Own partner-facing ticket intake and the engineering support queue from triage through resolution, while meeting contractual SLAs.
• Debug production issues across Kubernetes-based microservices in Google Cloud using observability, structured logging, session replay, and warehouse data.
• Act as incident commander or senior technical responder, driving mitigation, root-cause analysis, and durable fixes.
• Build support metrics, severity definitions, escalation paths, runbooks, on-call coverage, and self-service automation.
• Develop engineers, support launch readiness, manage partner escalations, and contribute approximately 20% of the time to production-level code.

Requirements

• 5+ years in software engineering and at least 3 years managing engineers while maintaining current coding skills.
• Professional experience with Go, Python, or TypeScript and modern scalable architectures.
• Experience with PostgreSQL or another relational database, investigative SQL, and API technologies such as Protocol Buffers, gRPC, Swagger, or OpenAPI.
• Working knowledge of APM, structured logging, session replay, dashboards, and alerting.
• Experience with formal incident management, including declaration, command, communication, and follow-up using tools such as PagerDuty or incident.io.
• Experience supporting enterprise or B2B2C customers under contractual SLAs; insurance experience is preferred, with fintech, healthcare, or other regulated-industry experience also relevant.

Nice to have

• Experience with BigQuery.
• Insurance industry experience.
• Experience building GenAI-powered developer workflows and reusable agent skills.

Culture & Benefits

• Flexible remote and work-from-home options, with access to an office in Dallas’ Deep Ellum.
• Flexible paid time off and parental leave programs.
• 100% paid-premium option for medical, dental, and vision insurance.
• Equity, bonus opportunities, and a lifestyle stipend supporting physical, emotional, and financial wellbeing.
• Employee-led diversity, equity, and inclusion initiatives.