ChoicePay Support Specialist Lead (Payments)

Location: Columbus, OH, United States. Workplace type: Office.

Company

hirify.global is a banking and financial services organization providing ChoicePay and other commercial payment solutions.

What you will do

• Coordinate daily ChoicePay workflows, including campaign readiness, execution, work assignments, client support, and operational follow-up.
• Lead payment support specialists through day-to-day guidance, coaching, workload prioritization, coverage planning, and accountability.
• Support campaign processing, including setup coordination, payee file review, screening processes, data validation, activation readiness, and post-launch monitoring.
• Perform quality control for campaign setup, billing support, documentation retention, and operational control evidence.
• Resolve complex client, payee, vendor, and internal partner escalations while collaborating with Product, Technology, Sales, Risk, Compliance, and payment providers.
• Monitor service levels, workload trends, ticket activity, billing support, and campaign volumes; maintain procedures, job aids, tracking tools, and audit-ready documentation.

Requirements

• Bachelor’s degree.
• At least 5 years of related experience in operations, payments, financial services, client support, or a related field.
• Experience providing team guidance, coordinating workflows, coaching colleagues, performing quality control, and supporting operational escalations.
• Ability to work in an office-based role in Columbus, Ohio.

Nice to have

• Supervisory or team leadership experience in banking, payments, or operations.
• Knowledge of ChoicePay, virtual cards, ACH, check payments, or other commercial payment solutions.
• Advanced Microsoft Office skills, particularly Excel and reporting tools.
• Experience with process improvement, operational controls, quality assurance, and risk management.

Culture & Benefits

• Office-based workplace with specific work arrangements confirmed by the hiring team.
• Some positions may be eligible for a flexible combination of in-office and work-from-home work.
• Work includes cross-functional collaboration and opportunities to improve scalable team operations.
• Exempt position and not eligible for overtime pay.