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3 дня назад

Customer Support Specialist

Формат работы
remote (только Philippines)
Тип работы
fulltime
Английский
b2
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
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Описание вакансии

Текст:
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TL;DR
Customer Support Specialist (Omnichannel Customer Support): Handling phone, email, and chat inquiries while resolving customer issues, processing returns and complaints, and documenting interactions in CRM systems with an accent on accurate communication and customer feedback management. Focus on resolving high-volume inquiries, maintaining precise records, and coordinating feedback with relevant departments.

Location: Philippines; fully remote

Company

hirify.global is a global technology company operating a ride-hailing and broader mobility platform across 48 countries, including freight, delivery, intercity travel, and financial services.

What you will do

  • Respond to customer inquiries by phone, email, and chat.
  • Resolve customer issues quickly and professionally.
  • Process returns, exchanges, and complaints.
  • Document every customer interaction and update records in the CRM system.
  • Collect and forward customer feedback to relevant departments.
  • Keep customers informed about the status of their inquiries.

Requirements

  • Excellent oral and written Filipino and English communication skills.
  • Polite and professional dialogue skills.
  • Ability to work with large volumes of information.
  • Attention to detail and accuracy in documentation.
  • Proficiency with PCs and basic office programs.
  • Experience working with CRM systems and specialized software.

Culture & Benefits

  • Access to mentoring, career consulting, and learning programs.
  • Opportunities to collaborate internationally through the Global Talent Exchange Program.
  • Company-wide challenges, awards, sports activities, volunteering, and social impact projects.
  • Language courses and internal speaking clubs.
  • Benefits may vary depending on location.

Hiring process

  • Talent Acquisition interview.
  • Hiring Manager interview.
  • Offer and hiring.

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