Customer Experience Banker Non NMLS

Location: Niles, OH, United States; office-based

Company

hirify.global National Bank provides branch banking services and helps consumers and businesses achieve their financial goals.

What you will do

• Serve walk-in customers as a financial concierge and provide excellent customer service.
• Identify consumer and business financial goals and recommend appropriate deposit and banking products.
• Process customer transactions accurately and efficiently and balance daily activity.
• Grow customer relationships through follow-up programs, outbound calling, referrals, and a disciplined sales process.
• Resolve customer issues and refer customers to other areas of the bank to deepen relationships.
• Follow operational, security, risk, and regulatory policies and procedures.

Requirements

• High school diploma or GED plus at least one year of customer service or qualifying military administration, contracting, or civil affairs experience, or a bachelor's degree.
• Demonstrated ability in sales, customer service, relationship management, banking, communication, and presentation.
• Must be currently authorized to work full time in the United States.
• hirify.global does not sponsor immigration benefits or work authorization for this position.

Nice to have

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfort using mobile services and online banking technology.

Culture & Benefits

• Welcoming and inclusive branch team environment.
• Opportunity to share ideas and influence customers, the bank, and local communities.
• Full-time office position eligible for overtime under the stated non-exempt status.
• Tobacco-free hiring practice.