Cybersecurity Manager (ITSM)

Location: Remote across the United States; must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require

Salary: $117,400–$176,000 based on experience

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for hospitals, health systems, and affiliated physician groups across the United States.

What you will do

• Lead a team responsible for triaging, prioritizing, tracking, and escalating cybersecurity requests and incidents.
• Oversee cybersecurity request and incident lifecycles in ITSM platforms, including categorization, prioritization, workflows, and SLA adherence.
• Manage incident, problem, and change management processes using structured and auditable ITSM practices.
• Coordinate communication between business stakeholders, cybersecurity teams, infrastructure, engineering, compliance, and technical subject matter experts.
• Manage the cybersecurity service catalog, request fulfillment, and access-related services.
• Prepare operational metrics and leadership reporting covering SLA performance, incident trends, ticket volumes, escalations, service effectiveness, and organizational risk.

Requirements

• Bachelor’s degree in information technology, business administration, information systems, or a related field, or an equivalent combination of education and experience.
• At least five years of experience in IT service management, service desk operations, technical support, or related functions.
• At least two years of leadership or supervisory experience managing teams and operational processes.
• Experience with ITSM or service management platforms, ticketing systems, workflow management, and SLA administration.
• Strong knowledge of incident, problem, and change management, with working knowledge of cybersecurity concepts sufficient for triage and escalation.
• Strong communication, analytical, problem-solving, coaching, and process improvement skills; ability to work in regulated and rapidly changing environments.

Nice to have

• Healthcare industry experience.
• Experience supporting organizational growth, transformation, and operational change initiatives.
• ITIL Foundation or higher, CompTIA Security+, HDI Support Center Manager, or other relevant certifications.

Culture & Benefits

• Benefits supporting physical, emotional, and financial well-being, including healthcare, time off, retirement, and well-being programs.
• Professional development through field-relevant certification opportunities and tuition reimbursement.
• Culture focused on collaboration, growth, innovation, work-life flexibility, leadership, and purpose.
• Quarterly and annual incentive programs for employees.