Senior Manager of Customer Support (Automotive Aftermarket)

Company

hirify.global develops data-, AI-, and cognitive ERP solutions that connect people, processes, and technology for essential businesses and global supply chains.

What you will do

• Lead a multinational, multi-product customer support organization serving enterprise customers.
• Build relationships with customer executives, manage escalations, and address operational needs.
• Develop strategies for diagnosing complex issues, applying AI tools, and reducing resolution cycle times.
• Coordinate with Product Management, Product Development, Hosting/Cloud, and other business leaders on rollouts and operational challenges.
• Define support metrics, policies, processes, knowledge-base practices, and continuous improvement initiatives.
• Manage financial planning and staffing while coaching and developing a high-performing support organization.

Requirements

• 10+ years of progressive customer support experience, including 5+ years managing and developing teams.
• 4+ years of specialized industry experience and a bachelor’s degree or equivalent experience.
• Demonstrated experience applying AI tools to business or customer support workflows.
• Strong experience with SaaS, cloud-based, and eCommerce solutions, as well as CRM, customer support, and issue-management tools.
• Experience managing enterprise customer and executive stakeholder relationships, with strong analytical, problem-solving, cross-functional leadership, and project management skills.

Nice to have

• Experience in the automotive aftermarket, automotive technology, or automotive marketplace.

Culture & Benefits

• Comprehensive health and wellness benefits.
• Mentorship, continuing education, LinkedIn Learning, and career development programs.
• Education support programs that vary by geography.
• Inclusive global workplace with internal mobility opportunities.
• Work-life balance policies supporting time off and personal well-being.
• Global mobility support for international relocations and permanent residency processes.