Customer Support Supervisor

Location: US - IN - Carmel

Company

hirify.global operates a digital marketplace for wholesale used vehicles, combining technology, data, and innovation to help customers buy and sell more effectively.

What you will do

• Lead a Customer Support team responding to customer inquiries and resolving internal and external issues.
• Partner with other departments to resolve escalations and improve the customer experience.
• Manage workforce planning, time cards, team performance reporting, and department KPIs.
• Handle escalated customer issues and hold team members accountable for department goals.
• Create and implement processes that improve support accuracy and efficiency.
• Mentor team members on products, services, contact center procedures, tools, and evolving technology platforms.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 5 years of customer service or contact center experience.
• Customer-focused communication, leadership, presentation, analytical, and reporting skills.
• Computer and technical skills, including typing proficiency.
• Experience or competency with Five9 and Google Drive tools such as Docs, Sheets, and Slides.

Nice to have

• General automotive knowledge.

Culture & Benefits

• Competitive pay and medical, dental, and vision benefits.
• US benefits include employer HSA contributions, FSA options, and an immediately vested 401(k) with company match.
• Paid vacation, personal, sick, maternity, and paternity leave.
• Employer-paid disability, life insurance, AD&D coverage, and an Employee Assistance Program.
• Tuition reimbursement, paid volunteer time, internal promotion opportunities, and career development paths.