Spanish Speaking Customer Service Representative

Location: In-seat position in Columbia, Missouri

Company

hirify.global helps veterans and military families become homeowners through VA lending services.

What you will do

• Answer incoming calls and connect borrowers with the appropriate department.
• Provide customer service and answer basic questions about VA loans.
• Use email, instant messaging, and other communication tools to resolve inquiries.
• Handle challenging conversations with patience and professionalism.
• Communicate with borrowers by phone, email, and messaging tools; business calls may be recorded and reviewed using AI-assisted technology for coaching, quality assurance, compliance, training, and performance evaluation.

Requirements

• Fluency in both English and Spanish, with effective professional communication skills.
• Strong phone and customer service skills.
• Ability to thrive in a fast-paced environment and learn quickly.
• Basic understanding of the loan process or willingness to learn it quickly.
• Dependability, efficiency, professionalism, and a strong work ethic.

Culture & Benefits

• Full-time employment with training and development opportunities.
• 24/7 customer service center with a variety of shifts; one shift is assigned upon joining.
• Supportive, close-knit environment with team bonding, department events, and celebrations.
• Work focused on supporting veterans, military families, borrowers, and communities.