Supv, Customer Svc

Location: St Paul, Minnesota; minimum of 3 days per week onsite

Salary: $64,000–$88,000 annually, with potential discretionary bonus eligibility

Company

hirify.global develops healthcare products and solutions focused on its mission to save and sustain lives.

What you will do

• Supervise the Acute Care Customer Service team through daily direction, coaching, hiring support, training, development, and performance management.
• Monitor workload, performance metrics, call quality, adherence to standard work, projects, and service-level agreements.
• Review Acute Care reports to ensure accurate and high-quality completion of customer service work.
• Oversee training and review of the complaint process in collaboration with Quality and Operations teams to meet regulatory requirements.
• Serve as a subject matter expert for process-related questions and provide guidance to customer service and cross-functional teams.
• Lead continuous improvement initiatives involving new technologies and process changes while delivering solution-oriented customer support.

Requirements

• Associate degree or higher, or equivalent work experience.
• At least 2 years of relevant supervisory or leadership experience.
• Authorization to work for any employer in the United States is required.
• Experience in healthcare equipment or Durable Medical Equipment is preferred.
• Experience with manufacturing ERP systems, JDE, and Power BI is preferred.

Culture & Benefits

• Flexible workplace policy with regular in-person collaboration and onsite work at least 3 days per week.
• Medical and dental coverage beginning on day one, plus life, accident, disability, and business travel accident insurance.
• Employee Stock Purchase Plan and 401(k) retirement savings plan with company matching options.
• Educational assistance, paid holidays, paid time off, family and medical leave, and paid parental leave.
• Additional commuting, childcare, employee discount, and employee assistance benefits.

Hiring process

• Selected candidates discuss compensation, benefits, and pay philosophy with the recruiter during the interview process.