Account Coordinator (AI)

Location: Seattle, United States; hybrid schedule with office attendance Tuesday through Thursday

Annual total cash compensation: $50,000–$70,000

Company

hirify.global develops an AI platform that improves collaboration across meetings, messages, and email through integrations with Zoom, Microsoft Teams, Google Meet, Slack, and other tools.

What you will do

• Manage routine client support inquiries through Zendesk tickets, email requests, and live troubleshooting calls.
• Support enterprise customers, lead onboarding sessions for smaller workspaces, and manage Tier 2 and Tier 3 accounts.
• Prepare client usage reports, analytics, and renewal documentation for Account Managers and leadership.
• Create support articles and demo videos with Product and keep customer documentation up to date.
• Coordinate Customer Success projects, own assigned tasks, and help improve support workflows.

Requirements

• 1–3 years of experience in customer support, coordination, or help desk work, preferably in SaaS or technology.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, problem-solving, and attention-to-detail skills.
• Experience with Zendesk or a similar customer service platform.
• Proficiency in Microsoft Office Suite and an understanding of the technology industry and market trends.
• Ability to work independently and collaboratively in a fast-paced environment and take ownership of tasks.

Nice to have

• Bachelor’s degree in Business, Communications, or a related field.

Culture & Benefits

• Opportunity to contribute to an AI platform shaping the future of work.
• Collaborative, supportive, ambitious, and high-performing team environment.
• Growth opportunities within a fast-growing AI company.
• Opportunity to work alongside experienced leaders in AI.