Solutions Analyst (Pharmacy)

Location: Remote, USA. Availability required between 8am ET and 9pm ET on weekdays, with occasional scheduled overtime, weekend, holiday, and on-call coverage. Travel to onboarding and team events in Mississauga and/or Salt Lake City may be required.

Salary: $55,000–$65,000 per year, plus full-time benefits. Overtime eligible.

Company

hirify.global is a privately held healthcare technology company providing cloud software, integrated healthcare solutions, and data services for long-term and post-acute care providers.

What you will do

• Provide empathetic customer support for application administration, configuration, and usage issues.
• Build expertise in cloud-based software supporting patient care and pharmacy workflows.
• Investigate and resolve simple to moderately complex technical issues through log analysis, research, and problem recreation.
• Document issues, investigative steps, and resolutions across phone, email, chat, and web support channels.
• Use and improve the knowledge base and operational support tools.
• Collaborate cross-functionally to meet service standards, quality goals, and customer satisfaction targets.

Requirements

• Post-secondary education in information technology or a related technical field.
• Experience supporting and troubleshooting web-based software applications.
• Understanding of APIs and service technologies.
• Ability to manage concurrent tasks, prioritize work, and operate effectively in a fast-paced environment.
• Professional and confident communication with internal and external stakeholders.
• Ability to work remotely from the USA and provide coverage during the stated Eastern Time operating window.

Nice to have

• Experience with Integrated Medication Management, pharmacy integrations, or HL7 workflows.
• hirify.global EHR experience with Orders, eMAR, or pharmacy workflows.
• Knowledge of pharmacy operations and medication management in skilled nursing and long-term care facilities.
• Experience with diagnostic tools and Salesforce Service Cloud.

Culture & Benefits

• Remote work with required travel for onboarding and company or team events.
• Full-time benefits and overtime eligibility.
• Opportunities for continuous learning, professional development, and responsible use of AI tools.
• Work in a mission-driven healthcare technology environment focused on improving care delivery.