Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Serving as the primary point of contact for US and EU-based clients to ensure product adoption, satisfaction, and long-term growth with an accent on strategic relationship building and proactive issue resolution. Focus on driving revenue expansion, managing complex client journeys in healthcare and AI-driven sectors, and acting as a bridge between clients and internal product teams.

Location: Remote (Global, with a preference for candidates in the Philippines, LATAM, South Africa, and Kenya; must be flexible with US time zones)

Company

hirify.global connects top-tier global talent with high-growth startups backed by leading venture firms like OpenAI and a16z.

What you will do

• Build and maintain strong strategic partnerships with assigned clients to ensure long-term success.
• Manage the end-to-end onboarding process, providing product training and ensuring early adoption.
• Monitor client usage data to identify trends, potential churn risks, and opportunities for account growth.
• Act as a liaison between clients and internal teams to resolve technical issues and advocate for product improvements.
• Present business reviews showcasing ROI and strategic recommendations to stakeholders.
• Maintain accurate records in CRM systems and contribute to internal process optimization.

Requirements

• 1-2+ years of experience in customer success, account management, or client-facing roles.
• Exceptional written and verbal English communication skills are mandatory.
• Must be able to work in US time zones, including flexibility for weekends and holidays during peak seasons.
• Proven ability to analyze data and metrics to inform strategic decision-making.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zendesk) and modern productivity software.
• Strong organizational skills with the ability to manage multiple accounts independently.

Nice to have

• Background in healthcare, telemedicine, or digital health platforms.
• Experience with HIPAA compliance and handling confidential health information.
• Familiarity with AI-powered solutions or SaaS business models.
• Experience in account growth, upselling, and revenue expansion.

Culture & Benefits

• Fully remote work environment with global team collaboration.
• Access to direct mentorship from global industry leaders.
• Continuous learning and professional development resources.
• Competitive compensation based on experience.
• Health coverage (HMO) provided for Philippines-based employees after 3 months.

Hiring process

• Application review followed by a short video interview.
• Skills assessment and a top-grading interview.
• Client matching and final job offer.