Customer Marketing Manager (AI)

Location: New York, United States; Workplace: Hybrid

Company

hirify.global develops an AI platform for business planning.

What you will do

• Create and distribute customer case studies, testimonials, video stories, and internal proof points.
• Build and nurture relationships with strategically important customers and customer advocates.
• Identify customer speakers for events and webinars and connect customers with PR, analyst, social, and peer-review opportunities.
• Manage customer references, Salesforce records, and AI-assisted tools that help sales teams find relevant customer stories.
• Partner with Sales, Customer Success, Community, Corporate Communications, PR, Analyst Relations, and Product.
• Track customer marketing metrics and report on the reach and impact of customer stories.

Requirements

• Experience in customer marketing, case studies, advocacy content, PR, communications, or content marketing within B2B technology.
• Strong relationship-building skills across customer, executive, legal, communications, sales, and customer success stakeholders.
• Exceptional written and verbal communication skills, including communication with end users and C-suite audiences.
• Strong storytelling judgment and the ability to prioritize high-impact customer stories.
• Ability to use AI-assisted workflow tools such as Claude, Notion, Deeto, and Salesforce.
• Ability to work strategically and protect long-term customer relationships.

Culture & Benefits

• Hybrid work with offices in New York, San Francisco, Toronto, Paris, and London.
• Medical, dental, and vision insurance for employees and dependents.
• Generous time off and parental leave policies.
• Annual company offsite.
• High-end work equipment based on stock and availability.
• Employer-sponsored 401(k).

Hiring process

• Background checks may be conducted lawfully before formal employment contracts are signed, with candidate consent.