Senior Help Desk Specialist (eVOIP)

Location: Onsite five days a week in Washington, D.C., USA

Salary: $65,000–$84,000 per year

Company

hirify.global, Inc. is a federal contractor providing information technology and network solutions to government customers.

What you will do

• Serve as the primary point of contact for IT help desk inquiries and resolve issues accurately and promptly.
• Provide phone, email, and in-person support for telephony, eVOIP, collaboration tools, and other IT services.
• Track, prioritize, and resolve help desk tickets using ITSM processes.
• Troubleshoot hardware and software issues with the IT team to minimize downtime.
• Support extended hours and weekends when required by mission needs or emergencies.

Requirements

• U.S. citizenship is required.
• An active TS clearance is required at application, with willingness and ability to obtain SCI access and pass a CI polygraph.
• Bachelor of Science in Computer Science or a related field.
• At least 8 years of related experience in IT support or help desk roles.
• Strong knowledge of Windows desktop applications and hardware/software troubleshooting.
• Excellent problem-solving, analytical, and customer service skills; familiarity with ITSM ticketing systems, preferably ServiceNow.

Nice to have

• IT management or technical support certifications.
• Experience in a government contracting environment.

Culture & Benefits

• Health, dental, vision, pet, and legal insurance.
• 401(k) matching, paid leave, and paid holidays.
• Employer-paid life and disability insurance.
• Professional development, education benefits, and health and wellness programs.
• Supportive environment with a commitment to veterans and military veterans encouraged to apply.