IT Help Desk Specialist

Location: On-site 5 days per week in East Syracuse, New York, United States

Salary: $67,000–$72,000 annually, plus benefits and additional incentives

Company

hirify.global develops connectivity solutions that connect people, information, and ideas for complex digitization challenges.

What you will do

• Provide Level 1 troubleshooting and break/fix support for end users, computers, and other equipment.
• Manage new-hire and termination processes, including network and application access provisioning and deprovisioning.
• Maintain PC and laptop inventory and coordinate scheduled replacement equipment orders.
• Collaborate with Level 2 and Level 3 IT specialists on Active Directory and PowerShell security policies.
• Test security policies, software utilities, antivirus monitoring, network switch replacements, and a new security camera system.
• Document all tested and implemented procedures.

Requirements

• 0–2 years of experience in IT support.
• Proficiency in IT security troubleshooting and the Windows operating system.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, Access, and Teams.
• Basic knowledge of networking equipment.
• Strong attention to documentation, detail, and organization, with initiative and follow-through.
• Customer-focused and service-oriented communication skills; an associate or bachelor’s degree in IT is preferred.

Culture & Benefits

• On-site work in a customer-focused IT support environment.
• Health, dental, and vision insurance may be available.
• Long-term and short-term disability, life insurance, and HSA/FSA options may be available.
• Matching retirement plans, paid vacation, parental leave, and paid volunteer leave may be available.
• Training opportunities, talent management, wellness initiatives, and an emphasis on diversity, equity, inclusion, and sustainability.