Helpdesk Support Specialist I (IT Support)

Location: On-site in Huntsville, Alabama, United States

Company

hirify.global provides adaptive IT and technology services supporting national security and critical civilian missions.

What you will do

• Provide technical support to end users for desktops, laptops, servers, applications, printers, scanners, telecommunications, mobility devices, and other IT equipment.
• Diagnose and resolve hardware, software, operating, and access issues using customer communication and automated diagnostics.
• Recreate user problems, identify root causes, recommend system modifications, and escalate issues to network, engineering, or application teams when needed.
• Install, configure, modify, clean, and maintain computer hardware and software, including multifunction devices and virtual desktop environments.
• Create user guides, training manuals, fixes, and knowledge base articles, and train users on new hardware and software.
• Monitor daily system performance and support the planning and installation of new and existing PC systems.

Requirements

• Active Secret clearance required at the start of employment.
• Active DoD 8570.01-M / DoD 8140 IAT Level II baseline certification required, such as CompTIA Security+ CE, CCNA Security, CySA+, GSEC, or SSCP.
• At least one year of experience with an ITSM system, such as ServiceNow, Remedy, or a similar platform.
• One to two years of experience preferred, or an associate degree in computer science or a related technology field.
• Ability to troubleshoot hardware and software, communicate with customers by email and phone, and explain resolution steps clearly.
• Strong customer service, analytical, technical, administrative, and communication skills.

Nice to have

• Experience with Microsoft Active Directory, including account creation, modification, and management.
• Experience with print server administration, multifunction devices, software installation, configuration, and troubleshooting.
• Knowledge of change management, issue complexity assessment, escalation procedures, remote desktop support, and VDI.
• Previous internship experience.

Culture & Benefits

• Work in a general office environment with standard office equipment.
• Culture emphasizes helpfulness, honesty, humility, eagerness, drive, collaboration, and continuous improvement.
• Support national security and critical civilian missions through technology and IT services.