KYC Due Diligence Analyst (Know Your Customer Refresh)

Location: Hybrid, requiring four days per week in the office within reasonable commuting distance of Amherst, NY, or Wilmington, DE. Required availability: Monday–Friday, 8:00 a.m.–5:00 p.m., with a one-hour lunch break.

Salary: $26.00–$43.34 per hour (USD)

Company

Banking organization providing wealth and institutional client services with a focus on regulatory compliance and risk management.

What you will do

• Conduct ongoing KYC and due diligence reviews for Wealth and Institutional clients.
• Analyze customer information, ownership structures, organizational charts, account relationships, and product usage.
• Identify information gaps and determine the documentation required to meet compliance standards.
• Prepare, coordinate, monitor, and follow up on requests for client information.
• Manage a portfolio of active reviews, maintain case records, document findings, and meet service levels and regulatory deadlines.
• Escalate high-risk or complex situations and identify opportunities to improve processes and efficiency.

Requirements

• At least 5 years of combined higher education and/or relevant work experience.
• Experience in banking, financial services, compliance, operations, risk, legal, or a related field.
• Experience with KYC, AML, customer due diligence, onboarding, or regulatory review processes.
• Strong written and verbal communication, analytical, organizational, and follow-up skills.
• Ability to manage multiple active cases and high-volume workflows independently under changing priorities.
• Proficiency with Microsoft Office applications, including Word and Excel.

Nice to have

• Bachelor’s degree.
• Financial services, banking, wealth management, trust, or institutional client experience.
• Experience using new systems and technology, including Microsoft Copilot, to improve efficiency.

Culture & Benefits

• Hybrid work model with four office days per week.
• Collaboration with Relationship Managers, Corporate Compliance, and internal business partners.
• Work involving investigative research, problem solving, and client information management.
• Market-informed hourly compensation based on knowledge, skills, and experience.