Customer Success Manager, Semiconductor (AI)

Location: San Francisco, CA; Seattle, WA; New York City, NY; or Washington, DC. Hybrid policy: staff are expected to work from one of the offices at least 25% of the time.

Annual salary: $200,000–$265,000 USD.

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with enterprise decision-makers and understand their business objectives, AI strategy, and technical needs.
• Guide customers on API, Claude Code, and Claude for Enterprise capabilities, integrations, best practices, and usage planning.
• Monitor consumption-based and seat-based usage, identify underutilization, and drive optimization, expansion, and measurable customer value.
• Identify new AI use cases and lines of business in partnership with customers, Sales, Product, and other account team members.
• Develop change management, Train the Trainer, Center of Excellence, and organizational enablement programs to increase adoption.
• Own account and success plans, Quarterly Business Reviews, customer communication, and scalable engagement playbooks across the industry portfolio.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience working with enterprise customers in Financial Services, Systems Integrators, Semiconductor, Manufacturing, or Retail.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience supporting both consumption-based and seat-based business models, including expansion planning and success metrics.
• Proven ability to manage a portfolio of accounts, build executive relationships, and drive measurable outcomes.
• Bachelor’s degree or equivalent combination of education, training, and experience.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and responsible development.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and office spaces designed for collaboration.
• Visa sponsorship may be available; Anthropic provides immigration lawyer support and evaluates sponsorship by role and candidate.