Customer Success Manager (AI/Cloud)

Location: San Francisco, CA, US; on-site

Salary: $155,000–$175,000 OTE annually, including Restricted Stock Units

Company

hirify.global is a vertically integrated AI infrastructure company operating across energy, manufacturing, data center construction, and cloud services to support advanced AI workloads.

What you will do

• Develop and maintain customer relationships by understanding business needs and technical requirements.
• Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions, including Kubernetes.
• Conduct regular customer reviews and report on progress, KPIs, and return on investment.
• Advise customers on industry trends, technical developments, and regulatory changes.
• Deliver customer training sessions and workshops on products and services.
• Resolve customer concerns to support satisfaction and retention.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field.
• Experience in customer success, technical account management, or a similar technology-focused role.
• Understanding of computing platforms, AI, and ML technologies, with the ability to explain complex concepts clearly.
• Strong interpersonal, communication, and presentation skills.
• Ability to build relationships at all organizational levels.
• Comfort working in a fast-paced environment with ambiguous and iterative requirements.

Culture & Benefits

• Restricted Stock Units and competitive compensation.
• Paid time off, paid holidays, and paid parental leave.
• Health, dental, and vision insurance, with employer HSA contributions.
• Paid life insurance, short- and long-term disability coverage, and mental health support.
• Professional development, tuition reimbursement, commuter benefits, cell phone stipend, and volunteer time off.
• 401(k) retirement plan with a company match of up to 4% of salary.