Senior Customer Success Manager (AI/ML)

Location: Denver, Colorado, United States; on-site

Salary: $190,000–$215,000 OTE annually, with Restricted Stock Units included in all offers.

Company

hirify.global is a vertically integrated AI infrastructure company operating across energy, manufacturing, data center construction, and cloud services to support demanding AI workloads.

What you will do

• Build and maintain long-term customer relationships by understanding business needs and technical requirements.
• Act as the technical liaison between customers and internal technical teams.
• Provide technical guidance and support for cloud-based AI and ML solutions, including Kubernetes.
• Monitor customer performance, conduct regular reviews, and report on KPIs and return on investment.
• Coordinate with product and engineering teams to define customer journeys, challenges, and opportunities.
• Deliver customer training, develop case studies, and resolve concerns to support satisfaction and retention.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field; an advanced degree is preferred.
• Professional experience in customer success, technical account management, or a similar technology-focused role.
• Strong technical foundation in cloud computing, AI, and ML technologies, with the ability to explain complex concepts clearly.
• Excellent interpersonal, communication, and presentation skills.
• Ability to build relationships at all organizational levels.
• Comfort working in a fast-paced environment with ambiguous or iterative requirements.

Culture & Benefits

• Restricted Stock Units included in all offers.
• Paid time off, paid holidays, and paid parental leave.
• Health, dental, and vision insurance, plus employer HSA contributions.
• Paid life insurance and short- and long-term disability coverage.
• Professional development, tuition reimbursement, and mental health and wellness support.
• Commuter benefits, cell phone stipend, volunteer time off, and a 401(k) plan with company match up to 4% of salary.