Senior Customer Success Manager, Enterprise/Strategic (AI)

Location: Palo Alto, California, United States; willingness to travel for customer meetings, customer events, and periodic team onsites and enablement is required.

Salary: $154,000–$190,000 base salary per year

Company

hirify.global develops an AI-powered Augmented Intelligence platform that helps Fortune 500 legal teams automate work, manage risk, and create business value.

What you will do

• Own and grow a portfolio of strategic enterprise customers and build relationships across Legal, Legal Operations, IT, Security, Procurement, and executive stakeholders.
• Lead success plans, QBRs, EBRs, stakeholder alignment, and executive-facing value conversations.
• Guide customers through AI-enabled workflow transformation, including use-case discovery, future-state design, adoption, and operational change.
• Define KPIs, adoption targets, time-to-value milestones, and ROI narratives covering efficiency, cycle-time reduction, risk reduction, productivity, and satisfaction.
• Own renewal health, retention strategy, risk forecasting, mutual action plans, and expansion opportunities in partnership with Sales.
• Lead complex onboarding and implementations while coordinating Product, Delivery, and other internal teams.

Requirements

• 7+ years of experience in enterprise or strategic Customer Success, account management, client services, or similar customer-facing roles with measurable business outcomes.
• Proven success managing enterprise relationships with senior stakeholders and navigating complex organizations.
• Strong commercial acumen covering renewals, retention, risk forecasting, and expansion.
• Ability to create structure, frameworks, and momentum in ambiguous environments.
• Concise, structured, and persuasive executive communication in writing and presentations.
• Ability to learn new technology quickly and guide customers through adoption of AI-enabled workflows.

Nice to have

• Early-stage startup experience or experience building a new function, pod, or playbook.
• Experience with legal, compliance, or regulated enterprise workflows.
• Background in sales, investment banking, legal, consulting, or professional services.
• Experience selling or expanding enterprise products alongside Sales while maintaining a trusted-advisor posture.

Culture & Benefits

• High-impact, high-visibility work with marquee enterprise customers.
• Autonomy across strategy and execution.
• Direct exposure to AI transformation and complex operational challenges in legal organizations.
• Opportunity to shape Customer Success practices and operating frameworks in an early-stage environment.