Senior Consultant, Customer Experience

Location: Remote within any of the lower 48 U.S. states

Salary: $138,000–$243,000 national range; expected starting range $138,000–$206,000 annually

Company

hirify.global is a Fortune 100 protection and insurance company focused on customer-centric products, partnerships, and services.

What you will do

• Develop and maintain enterprise-wide customer experience frameworks and methodologies.
• Lead discovery for customer experience transformations, including outcome definition, current-state diagnosis, root-cause analysis, and future-state experience design.
• Plan and conduct customer research, analyze Voice of the Customer data, and translate findings into actionable recommendations.
• Build relationships across business units, facilitate workshops, and align stakeholders on CX strategies.
• Create customer insight narratives, presentations, roadmaps, performance metrics, and scorecards for business and executive audiences.
• Collaborate with digital and shared services teams and support project execution and continuous improvement.

Requirements

• Eight or more years of professional experience in human-centered design, customer experience leadership, or consulting.
• Experience with strategy planning, customer experience concepts, methodologies, and strategic projects.
• Expertise in research methodologies, especially ethnography and contextual inquiry.
• Strong data synthesis, strategic thinking, communication, storytelling, and executive presence.
• Ability to lead projects, influence stakeholders, work independently, navigate ambiguity, and adapt to changing deliverables.
• Undergraduate degree in customer experience, human-computer interaction, psychology, information science, communications, or a related field preferred.

Culture & Benefits

• Agile, collaborative environment focused on improving customer experiences.
• Medical, dental, and vision coverage, life insurance, and disability coverage.
• Paid time off, nine paid holidays, Lifetime paid time off, and Unity Day paid time off.
• 401(k) with company match and a company-paid pension plan.
• No employer-sponsored work authorization; the role does not participate in the STEM OPT Extension program.