Banking Services Operations Associate IV - Legal Documents - Restraints

Location: Bridgeport, Connecticut, United States of America

Salary: $25.07–$41.79 per hour

Company

M&T Bank provides banking and financial services, with this role supporting legal-document and account-restraint operations.

What you will do

• Research customer accounts and relationships to identify the proper relationship of debtors with the bank.
• Answer legal questions based on the authority and certification of each letter.
• Apply federal, New York State, and other state exemption-test logic and applicable fees.
• Prepare customer letters and complete case files with screenshots and correspondence records.
• Participate in departmental projects related to account restraints.
• Follow risk, regulatory, audit, and internal-control standards and escalate issues when required.

Requirements

• High school diploma or GED and at least three years of work experience.
• Proficiency with personal computers and word-processing, spreadsheet, and email software.
• Proven customer-service skills.
• Ability to multitask, prioritize, work under tight time constraints, and recognize urgent matters.
• Strong written and verbal communication, organization, judgment, and discretion.
• Understanding of risk and regulatory policies and controls.

Nice to have

• Associate’s degree.
• At least two years of banking operations experience.
• Knowledge of departmental software and laws concerning federally exempt deposit types in other states.
• Experience as a paralegal or legal assistant in a large law firm.
• Experience with legal notices and documents.

Culture & Benefits

• Full-time employment with market-informed compensation.
• Work aligned with the bank’s risk appetite, regulatory standards, and internal controls.
• Inclusive environment supporting belonging and the M&T Bank brand.