Post-Sales Solutions Engineer (SaaS)

Location: Hybrid, based in San Francisco, New York City, or Salt Lake City; in-person collaboration 3 days per week

Salary: $180,000–$250,000 OTE annually, plus equity and commission

Company

hirify.global is an AI-driven tax automation platform that helps software businesses monitor, calculate, and file sales taxes across US states and countries.

What you will do

• Own technical discovery for expansion opportunities, including new use cases, geographic expansion, and integration requirements.
• Partner with Account Managers on account strategy, expansion prioritization, account planning, QBRs, and forecasting.
• Lead complex implementations involving multi-entity configurations and advanced feature deployments.
• Run technical consultations, troubleshooting calls, configuration sessions, and high-pressure escalations.
• Channel customer feedback and integration requirements to Product and Engineering to influence roadmap priorities.
• Manage the Technical Solutions queue, maintain SLAs, document issues, and build implementation guides, expansion frameworks, and training materials.

Requirements

• 5+ years of experience as a Solutions Engineer or Solutions Architect in SaaS.
• Deep experience with REST APIs, webhooks, SQL, and enterprise integrations, particularly in billing, financial, or compliance software.
• Ability to explain complex technical concepts to engineering teams, customers, and C-suite executives.
• Comfort leading escalation calls, adapting communication in real time, and working under pressure.
• Strong ability to structure ambiguous problems, qualify expansion opportunities, and manage technical queues.
• Experience using AI or modern tooling to automate work, improve documentation, or build practical applications and workflows.

Nice to have

• Track record of increasing scope and responsibility, including in-seat promotions.
• Experience building AI-powered applications, workflows, or creative solutions to real problems.

Culture & Benefits

• Dynamic and flexible hybrid work environment with annual team off-sites and in-person opportunities.
• 100% covered medical, dental, and vision insurance.
• One Medical membership, flexible sick benefits, and wellness reimbursement.
• Annual learning and development stipend for books, courses, and conferences.
• Daily lunch and snacks at office hubs, home internet reimbursement, and a home office setup stipend.
• Equity upside associated with an early-stage startup with later-stage product-market fit.