Claim Specialist - Auto Field Assignment

Location: Remote-field position servicing Cleveland, Ohio; candidates must reside within a commutable distance of the territory. Work is performed from home and through in-person field assignments using a mobile office/vehicle. Travel outside the assigned territory, flexible shifts, overtime, and irregular hours may be required.

Salary: $66,071.85–$101,450 per year, plus potential yearly incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance services and uses technology to support claims employees and improve the policyholder experience.

What you will do

• Review residential and commercial injury claims with exposures up to $500,000 to determine coverage, liability, and damages.
• Conduct field investigations by gathering documentation, interviewing involved parties, and completing customer-facing assignments.
• Evaluate medical records, police reports, policy terms, and other documentation to assess injuries, coverage, and liability.
• Negotiate and settle claims within policy limits, company guidelines, industry standards, and applicable regulations.
• Document claim activity, prepare reports, and collaborate with policyholders, agents, legal, medical, risk, vendors, and defense counsel.
• Handle lawsuits, demands, legal appearances, settlement conferences, mediations, and trials when required.

Requirements

• Prior claim handling experience, including damage assessment, repair cost estimation, and settlement negotiation.
• Experience with claims management software and the ability to work across multiple technical platforms.
• Strong written and verbal communication, critical thinking, decision-making, organization, and time management skills.
• Ability to handle difficult conversations and emotionally challenging investigations involving traumatic injury or loss of life.
• Physical ability to lift, carry, climb ladders, inspect roofs at various heights, and crawl in tight spaces.
• Valid driver's license required; required training, proficiency and licensing exams, motor vehicle record checks, and background checks must be completed.

Nice to have

• Bachelor's degree.
• Experience with bodily injury, property damage liability, and uninsured or underinsured motorist claims.
• Knowledge of insurance policies, procedures, laws, statutes, and regulations.
• Litigation experience, including in-person court appearances, trials, settlement conferences, or mediations.

Culture & Benefits

• Home-based work is combined with field assignments and virtual work.
• Standard work week of 38 hours and 45 minutes, with flexible scheduling based on business needs.
• Health, dental, vision, telemedicine, and mental health benefits, with hirify.global paying most of the healthcare premium.
• Training programs, tuition assistance, mentoring, and employee resource groups.
• Paid time off, holidays, parental leave, bereavement leave, and community service or education support days.
• 401(k) plan with company contributions of up to 7% of salary, financial coaching, and other family and financial benefits.

Hiring process

• Complete required pre-employment assessments, training, proficiency and licensing exams, motor vehicle record checks, and background checks.
• Candidates who have previously taken an assessment may be asked to complete additional testing.