VP, Member & Provider Services and Optimization (AI)

Location: New York, New York, United States; hybrid schedule with 3 days of in-office work per week. Thursdays are required in the office, and the other two office days are flexible.

Salary: $218,592–$286,902 per year, plus equity grants and annual performance bonuses.

Company

hirify.global is a health insurance company built around a full-stack technology platform and a focus on member service.

What you will do

• Lead the Member and Provider Services organization, including member, provider, and broker call center operations.
• Translate departmental strategies into operational roadmaps that improve member navigation and provider service workflows.
• Define and implement the call center of the future using AI, automation, self-service, and analytics.
• Establish performance benchmarks and feedback loops for service quality, productivity, member satisfaction, and provider engagement.
• Oversee workforce mix, budgeting, capacity planning, quality improvement, and scalable operational investments.
• Represent the organization with external partners and regulators while ensuring compliance with applicable laws and regulations.

Requirements

• 15+ years of professional experience.
• 5+ years managing a large organization with onshore and offshore colleagues.
• 5+ years leading large call center operations.
• 5+ years of experience in operational planning, workforce management, and budgeting.
• Experience operating in a regulated environment.

Nice to have

• Experience in healthcare or healthtech.
• Experience with continuous process improvement.
• Consulting experience.
• Experience in healthcare payer operations.

Culture & Benefits

• Full-time employment with medical, dental, and vision benefits.
• Unlimited vacation program, 11 paid holidays, paid sick time, and paid parental leave.
• 401(k) participation, life and disability insurance, and paid wellness time and reimbursements.
• 5–10% travel may be required for strategic provider partnerships and leadership planning.
• Equal opportunity workplace focused on belonging and support for diverse backgrounds and perspectives.