Lead Technical Application Service Specialist (Payments)

Location: Edinburgh, hybrid; at least two days per week or 40% of working time must be spent at an office site

Salary: £85,493–£100,580 per year

Company

hirify.global is a large banking organisation developing financial services with a focus on sustainable and inclusive outcomes.

What you will do

• Provide technical leadership for the reliability, availability, recoverability, and resilience of critical payment services.
• Lead complex incident recovery and service restoration across internal and supplier-supported environments.
• Drive problem management and root cause analysis to reduce recurring service issues.
• Improve operational processes, controls, governance, automation, and production stability.
• Use service data, monitoring, and observability insights to identify risks and improvement opportunities.
• Partner with engineering and product teams to embed scalability and operational readiness into service design and delivery.

Requirements

• Experience leading service management across complex, business-critical technology environments, including incident, problem, change, and operational readiness processes.
• Ability to manage and improve production services for reliability, availability, recoverability, and operational control.
• Experience delivering continuous improvement through automation, process optimisation, trend analysis, and operational risk reduction.
• Ability to analyse operational, service, and performance data and translate technical issues into business outcomes.
• Experience collaborating with engineering, business, risk, supplier, and operations stakeholders, including coaching colleagues and leading during incidents.

Nice to have

• Experience supporting CHAPS, Faster Payments, BACS, SWIFT, international payments, or payment gateways.
• Background in operational resilience or regulated financial services.
• Knowledge of ServiceNow, Dynatrace, Splunk, Site Reliability Engineering, cloud-hosted services, or modern automation.
• Experience working with third-party providers, managed service partners, or distributed teams.
• Qualifications in ITIL, service management, resilience, cloud technologies, or payments operations.

Culture & Benefits

• Two-year fixed-term contract with full-time hours.
• Hybrid working with office attendance required at least two days per week or 40% of working time.
• Pension contribution of up to 15% and eligibility for an annual performance-based bonus.
• Share schemes, including free shares, and lifestyle benefits such as discounted shopping.
• 30 days of annual leave plus bank holidays, wellbeing initiatives, and family-friendly policies.
• Inclusive workplace with reasonable adjustments available during recruitment.