3 дня назад
Mobile Technical Operations Centre Team Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Mobile Technical Operations Centre Team Lead (Mobile Networks/DDOps): Establishing standardised governance, processes and performance management for 24/7 TOC Surveillance operations with an accent on operational resilience, observability, automation and customer experience. Focus on embedding data-driven and AI-assisted operations, improving KPI-based performance, and coordinating operational, engineering and transformation teams.
Location: Bristol Assembly, UK; onsite role with a rotating 24/7 shift pattern
Company
is a UK communications group operating brands including BT, EE, Openreach and Plusnet, serving consumers, businesses, public-sector organisations and communications providers.
What you will do
- Establish and maintain standardised operational processes, work instructions and governance frameworks across TOC Surveillance.
- Drive KPI-based operational management, consistent reporting and performance improvement.
- Maintain accurate and accessible operational knowledge to support automation, AI-assisted operations and Next Generation Operations.
- Represent operational requirements in Data Driven Operations and Next Generation Operations initiatives.
- Identify opportunities to improve data quality, automate repeatable activities and adopt AI-assisted operational capabilities.
- Promote continuous improvement and operational discipline to reduce variation and improve customer outcomes.
Requirements
- Experience developing and maintaining operational governance frameworks, standard operating procedures and KPI-driven performance management in complex 24/7 environments.
- Strong operational leadership experience delivering change, continuous improvement and transformation initiatives.
- Experience preparing operations for automation, AI-assisted capabilities and data-driven operations.
- Comprehensive knowledge of mobile networks and the ability to collaborate across operational, engineering, automation and transformation teams.
- Availability for the specified rotating 24/7 shift pattern, including day and night shifts, is required.
Nice to have
- Experience with Data Driven Operations, Next Generation Operations, observability, automation, resilience or customer experience initiatives.
- Knowledge of cloud-based network technologies and network cloud architectures.
- Experience adopting analytics and AI-enabled service management approaches.
Culture & Benefits
- 10% on-target annual bonus.
- Access to an online private GP 24/7 for employees and immediate family.
- Paid carers leave of up to two weeks.
- Equalised maternity, paternity and adoption leave with paid and half-paid periods.
- Discounted EE and BT mobile and broadband products.
- Pension contributions, holiday purchase scheme and optional healthcare, dental and gym benefits.
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