Resource Planner

Location: Warwick, United Kingdom. Full-time, 12-month fixed-term contract, 40 hours per week. Rotating shifts are scheduled in advance, including Monday-Friday shifts between 07:30 and 18:00 and Saturdays from 08:30 to 14:00, one in three weeks.

Company

hirify.global provides heating and climate solutions, including Baxi customer support and field service operations.

What you will do

• Plan and optimize the daily schedules of field engineers using a workforce planning system.
• Carry out same-day planning to maximize engineer utilization and support service levels for priority customers.
• Export engineer workloads, minimizing travel and improving schedule efficiency.
• Create further visits and order required parts from internal and external warehouses, highlighting elevated costs where necessary.
• Work with Field Team Managers to improve workload accuracy and support first-time fixes.
• Monitor jobs at risk of delay, prioritize work, and communicate promptly with customers when commitments cannot be met.

Requirements

• Knowledge and experience of scheduling and planning applications or systems.
• Solution-focused approach with the ability to adapt to changing operational demands.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Confident communication skills for working with engineers, managers, contact centre teams, and customers.
• Excellent PC skills, including Windows, Microsoft Word, and Microsoft Excel.
• Flexibility to work the specified rotating shift pattern, including one Saturday in three.

Culture & Benefits

• Up to 25 days of holiday in addition to UK bank holidays.
• Option to purchase additional holidays.
• Income protection and contributory pension.
• Maternity, paternity, and sick pay schemes.
• Staff discounts and commitment to diversity, equity, and inclusion.