Business Operations Manager CE & EE (m/f/d) (DTC eCommerce)

Location: Frankfurt am Main, Germany; hybrid work arrangement

Company

hirify.global is a global product design and technology company developing consumer lifestyle products under the Shark and Ninja brands.

What you will do

• Drive operational excellence across the Direct-to-Consumer business in Central and Eastern Europe.
• Own business reporting, performance dashboards, trading metrics, and actionable stakeholder insights.
• Analyze website performance, conversion, customer behavior, revenue, and operational KPIs to identify growth opportunities.
• Coordinate commercial planning, promotional campaigns, product launches, seasonal events, and peak trading periods.
• Partner with eCommerce, CRM, Performance Marketing, Finance, Supply Chain, Analytics, and local market teams.
• Lead process improvement initiatives and track progress against business objectives.

Requirements

• Experience in Business Operations, eCommerce Operations, Commercial Operations, Direct-to-Consumer, Strategy, Consulting, or a related function.
• Experience supporting or managing Direct-to-Consumer eCommerce businesses, preferably in consumer goods, retail, or high-growth brands.
• Strong analytical skills and the ability to translate complex data into actionable recommendations.
• Advanced Excel skills and experience with reporting tools, dashboards, and business intelligence platforms.
• Strong understanding of eCommerce and Direct-to-Consumer metrics, including conversion, traffic, acquisition, retention, and revenue.
• Fluency in English and German is required.

Nice to have

• Additional Central or Eastern European language skills.

Culture & Benefits

• Health insurance, retirement plans, paid time off, and employee stock purchase options.
• Wellness programs and hirify.global product discounts.
• Learning programs supporting personal and professional growth.
• Inclusive culture focused on diversity, equity, inclusion, innovation, and career acceleration.