Service Desk Level 1 Analyst

Location: Remote within the United States only; Monday through Friday, 7:30 a.m.–4:00 p.m. CST

Pay: $20 per hour

Company

hirify.global provides IT services and support, with a focus on reliable technical assistance and employee development.

What you will do

• Respond to technical support requests through phone, email, and chat.
• Document service desk interactions in the ticketing system.
• Provide first-level support for desktop and laptop computers, printers, mobile devices, software, and basic network issues.
• Resolve issues when possible and escalate matters requiring additional support.
• Follow up with customers or employees to confirm satisfaction and timely resolution.
• Develop technical skills through training, certifications, self-directed learning, and special projects.

Requirements

• U.S. residency is required.
• High school diploma or equivalent.
• 1–2 years of experience in a technical support role, preferably in a service desk environment.
• Strong customer service and communication skills, including the ability to explain technical information to non-technical users.
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting.
• Ability to work independently, manage multiple tasks, prioritize effectively, and solve problems analytically.

Nice to have

• Associate or bachelor’s degree in computer science or a related field.
• HDI Support Center Analyst, ITIL Foundation, or Microsoft 365 Fundamentals certification, or active pursuit of these certifications.
• Knowledge of ITIL or similar frameworks.

Culture & Benefits

• Remote work within the United States.
• Medical, dental, and vision coverage.
• Life insurance, 401(k) with company match, and paid holiday benefits.
• FSA, HSA, and pet insurance options.
• Certification support, career development paths, and a collaborative work environment.