Senior Cloud Support Engineer (AI Infrastructure)

Location: Denver, Colorado, United States; on-site

Salary: $105,000–$125,000 per year plus bonus; restricted stock units included.

Company

hirify.global builds vertically integrated energy and AI infrastructure, including sustainable GPU cloud computing for demanding workloads.

What you will do

• Provide technical customer support through Zendesk while meeting service-level agreements and maintaining 95%+ customer satisfaction.
• Participate in a 24/7 on-call rotation and resolve critical incidents.
• Diagnose and resolve virtual machine, hardware, scaling, and cloud infrastructure issues using command-line and internal tools.
• Manage alert triage, maintenance-window preparation, and node delivery testing.
• Collaborate with SRE, networking, and storage teams from initial triage through root cause analysis.
• Create onboarding materials, knowledge base documentation, and standard operating procedures.

Requirements

• Bachelor’s degree in IT, computer science, engineering, or a related field, or 4+ years of equivalent technical experience.
• 2–5 years of customer support experience, preferably in cloud, storage, or networking environments.
• Strong Linux command-line skills and proficiency with Git.
• Experience with Kubernetes, Slurm, Terraform, Grafana, and other cloud or workload-management tools.
• Familiarity with AWS, Azure, or GCP and strong communication skills for prioritizing escalations.
• Understanding of HPC technologies including InfiniBand, RDMA, RoCE, and software-defined networking.

Nice to have

• Cloud, Kubernetes, AWS, NVIDIA, Linux Foundation, or InfiniBand certifications.
• Automation and scripting experience.
• Experience mentoring, training, and onboarding colleagues.
• Interest in using technology to support a more sustainable future.

Culture & Benefits

• Competitive compensation, bonus, equity, and restricted stock units.
• Paid time off, holidays, leave programs, and paid parental leave.
• Health, dental, vision, life, disability, and mental health coverage.
• Employer HSA contributions and a 401(k) plan with a company match of up to 4% of salary.
• Professional development, tuition reimbursement, commuter benefits, daily meal allowance, and cell phone stipend.
• Global travel insurance, emergency assistance, volunteer time off, and location-specific programs.