Technical Support Engineer (Web3)

Technical Support Engineer

Company

zerohash

Conditions

6 days agoSenior Chicago, IL / New York, NY / San Francisco, CA - Remote (any location) Remote Full Time Operations Jobs by zerohash

zerohash Zero Hash provides B2B infrastructure enabling any platform to integrate digital assets through APIs for buying, selling, custody, and payment services. Series D0 current maintainers 0 active leadsTeam intelligence Maintainer signals as of 8/14/2026 327 N Aberdeen St, Chicago, IL 60607-1202 Funding history Series D ($104M) Series D ($105M) Series C ($35M) Investors IMC Jump Crypto Nyca Partners Liberty City Ventures tastytrade About zerohash Zero Hash helps businesses add cryptocurrency services by providing API infrastructure that handles regulatory and technical complexity. With it, companies can offer trading, custody, payment processing, and rewards programs without building infrastructure from scratch. Zero Hash serves neo-banks, fintech platforms, and investment services seeking to integrate crypto capabilities. View jobs by zerohash

Skills

Alerting Api Blockchain Crypto Docker Documentation Fintech Golang Incident Management Javascript Kubernetes Logging Monitoring Python Rest Runbook Rust Saas Sdk Sla Sql Technical Support Ticket Tracking Troubleshooting Typescript Web3 Webhook Websocket

Candidate Availability

AMER · Required Remote · Chicago · Required Remote · New York · Required Remote · San Francisco · Required Remote · United States · Required Remote · Required Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. You collaborate with engineering to escalate and prioritize bugs, product gaps, and client feedback. You build internal tools, scripts, and dashboards to improve support efficiency and monitor API health. You create alerts, monitors, and runbooks to detect issues early, and support enterprise partners during incidents involving critical applications and infrastructure.

Requirements

• 3+ years of experience in technical client-facing support engineering, solutions engineering, or software development
• Strong understanding of REST APIs, SDKs, WebSockets, and webhooks
• Ability to write SQL queries to retrieve and analyze data from internal databases
• Proficiency in one or more common programming languages, preferably Python, JavaScript, TypeScript, Golang, or Rust
• Experience with logging, documentation, ticket tracking, and SLA monitoring tools
• Ability to explain technical issues clearly to technical and non-technical stakeholders
• Experience with Docker, Kubernetes, and other infrastructure components
• Background in fintech, SaaS, or other fast-moving industries
• Basic understanding of blockchains, crypto, and Web3 technologies

Responsibilities

• Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues
• Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
• Build internal tools, scripts, and dashboards to improve support efficiency and monitor API health
• Create alerts, monitors, and runbooks to detect issues before they escalate
• Support enterprise partners during incidents involving critical applications and infrastructure

Benefits

• Healthcare insurance covering roughly 100% of employee premiums and a portion of spouse and children premiums for U.S. employees
• Vision and dental insurance for U.S. employees
• Chance to earn equity
• Maternity and paternity leave after six months
• WeWork All Access Membership
• WFH yearly stipend
• L&D yearly stipend after six months

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