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Описание вакансии
Technical Support Engineer
Company
Utila
Conditions
2 days agoSenior Latin America Remote Customer Support Jobs by Utila
Utila Utila provides institutional digital asset operations infrastructure with MPC wallets, enabling organizations to securely manage, build, and scale on digital assets. Series A2 current maintainers 0 active leadsTeam intelligence Maintainer signals as of 8/12/2026 Hamasger 35 Tel Aviv, Israel, Ireland Funding history Series A+ ($22M) Series A ($22M) Series A ($18M) Investors Gaingels Wing Venture Capital Nyca Partners Haymaker Ventures Cerca Partners Projects Utila Platform Custody Technology Provider Utila Payments Payments Infrastructure & Orchestration Utila Wallet Infrastructure Embedded Wallet Utila Tokenization RWA Tokenisation Platform About Utila Utila enables institutions to manage digital asset operations across blockchains using MPC wallet infrastructure. The platform provides secure custody, treasury management, trading operations, stablecoin payments, and tokenization capabilities with granular policy controls, compliance integrations, and developer APIs for payment providers, neobanks, custodians, exchanges, and institutional investors. View jobs by Utila
Skills
Api Aws Azure Blockchain Cloud Datadog English Gcp Go Grafana Python Saas Spanish Troubleshooting
Candidate Availability
Remote · Latin America · Required Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will investigate and reproduce customer-reported issues, diagnose complex technical problems, and coordinate resolutions with global Product, Engineering, and Customer Success colleagues. You will communicate customer status, escalate urgent cases, improve support documentation and workflows, and build trusted customer relationships.
Requirements
- 3+ years of experience as a Technical Support Engineer or Product Support Engineer
- Experience with SaaS-based products
- Experience with APIs and cloud environments
- Familiarity with Datadog
- Native-level English and Spanish
- Experience with Python or Go
- Experience with GCP, Grafana, or blockchain or digital asset infrastructure
- Experience in startup or fast-scaling environments
- Experience mentoring or establishing technical support practices
Responsibilities
- Investigate and troubleshoot customer-reported issues
- Reproduce problems and involve team members when needed
- Diagnose and resolve complex technical challenges
- Build customer relationships through clear communication
- Collaborate with Product, Engineering, and Customer Success teams
- Identify concerns early and remove technical blockers
- Escalate high-priority issues to management
- Improve internal processes, documentation, and support workflows
- Provide structured reporting on open issues and customer status
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