Client Account Services Specialist, Maintenance (12 Months Contract)

Location: BOS Singapore

Company

hirify.global is a private bank within OCBC Group, operating through a global network of subsidiaries and offices.

What you will do

• Review client account documentation and process post-onboarding maintenance requests accurately and on time.
• Update client static data in the bank's core system.
• Liaise with Relationship Managers, Marketing Assistants, Compliance, and Operations stakeholders to resolve documentation gaps and maintenance cases.
• Handle queries, exceptions, investigations, and account deviations, escalating matters when required.
• Participate in user acceptance testing and support bank initiatives as a subject matter expert.
• Monitor risks and controls to ensure processes comply with bank policies and procedures.

Requirements

• 3–4 years of experience in banking operations, preferably in private banking account services.
• Meticulous, detail-oriented, and able to handle complex cases.
• Working knowledge of Microsoft tools.
• Ability to work independently with minimal direction and collaborate effectively across bank divisions.
• Clear and concise verbal and written communication skills.

Culture & Benefits

• Full-time 12-month contract.
• Open, collaborative, and fair working culture.
• Professional and personal development programmes.
• Remuneration and non-financial benefits through OCBC Group's global network.