Customer Success Account Manager, Capital Market Signatories

Location: Tokyo, Japan; hybrid with 2 days per week in the office. Candidates must live within a commutable distance and be legally eligible to work in Japan.

Salary: ¥4,163,547–¥4,522,411 per year

Company

hirify.global operates an independent environmental disclosure system that provides data used by companies, cities, regions, and financial institutions to support environmental and investment decisions.

What you will do

• Manage a portfolio of Capital Markets Signatory customers and build relationships with key stakeholders.
• Guide customers in using hirify.global environmental data, portal access, webinars, and other available resources.
• Support onboarding and ensure accurate, timely delivery of data and services in line with SLAs.
• Assist customers with technical aspects of the portal and data products, including financed emissions and nature impacts.
• Monitor engagement, track customer interactions, escalate issues, and identify opportunities for retention and service expansion.
• Collaborate with Sales, Product, Technology, Marketing and Communications, and Customer Success teams on service delivery and improvements.

Requirements

• Experience in customer success, account management, or a related B2B field; financial-sector experience is preferred.
• Strong interest in environmental disclosure frameworks, especially financed emissions and nature impacts.
• Knowledge of ESG reporting regulations and financial market trends is advantageous.
• Excellent communication, relationship-building, problem-solving, analytical, organizational, and time-management skills.
• Experience with CRM systems and other relevant software applications.
• Legal eligibility to work in Japan and residence within commuting distance of the Tokyo office are required. Visa sponsorship is not available.

Culture & Benefits

• Fixed-term one-year contract with flexible working opportunities.
• 30 days of holiday plus bank holidays.
• Non-contributory pension provision, life assurance, and an Employee Assistance Programme.
• Training and development opportunities.
• Inclusive workplace focused on open communication, knowledge sharing, respect, and environmental impact.

Hiring process

• Submit a CV in English through the application form.
• Applications are reviewed on a rolling basis.