Senior Manager, SAI Analytic & Activation Customer Success

Location: Millennium Centennial Center, Jakarta, Indonesia

Company

Consumer intelligence company providing retail measurement, market intelligence, and advanced analytics to help brands and retailers improve commercial performance.

What you will do

• Lead client engagement and delivery for Route to Market solutions, advising CPG manufacturers on strategies and tactics that improve business performance.
• Analyze retail measurement, consumer, market, distribution, and commercial performance data to identify growth opportunities.
• Translate complex datasets into actionable business stories, recommendations, and executive-level presentations.
• Deliver Strategic Analytics & Insights projects end to end, from client briefing and analysis through recommendations and final presentation.
• Manage assigned client accounts, maintain senior stakeholder relationships, and ensure responsive, high-quality delivery.
• Collaborate with sales, analytics, customer success, and junior team members to support account growth and scalable delivery approaches.

Requirements

• Bachelor’s degree in Business, Economics, Statistics, Marketing, Data Analytics, or a related field.
• 5–7 years of experience in market research, Retail Measurement Services, strategic insights, consumer intelligence, quantitative research, or analytics consulting.
• Experience managing external clients and presenting directly to senior business stakeholders.
• Strong analytical, problem-solving, communication, and business storytelling skills, including experience with large datasets.
• Strong proficiency in PowerPoint and Excel, plus experience with Power BI, Tableau, Qlik, or similar data visualization and BI tools.
• Native or fluent Bahasa Indonesia and strong English communication skills required.

Nice to have

• Retail Measurement Services experience in Indonesia.
• FMCG industry experience or experience supporting FMCG clients.
• Experience mentoring junior team members.
• Exposure to commercial consulting or customer success environments.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.
• Inclusive workplace focused on diversity, equity, and inclusion.