Customer Experience Banker

Location: Warren, Ohio, United States; office-based

Company

hirify.global National Bank provides branch banking services for consumer and business customers.

What you will do

• Serve walk-in customers and provide accurate, efficient transactions.
• Identify customer financial goals and recommend appropriate deposit and banking products.
• Grow customer relationships through follow-up, outbound calling, referrals, and a disciplined sales process.
• Educate customers and refer them to other areas of the bank.
• Resolve customer issues and follow operational, security, risk, and regulatory procedures.

Requirements

• High school diploma or GED plus at least one year of customer service or qualifying military experience, or a bachelor's degree.
• Customer service, sales, relationship management, banking, communication, and presentation skills.
• Current authorization to work full-time in the United States is required.
• hirify.global does not sponsor immigration benefits or work authorization for this position.

Nice to have

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash handling experience.
• Comfort using mobile and online banking services.

Culture & Benefits

• Welcoming and inclusive branch team environment.
• Opportunity to contribute ideas affecting customers, the bank, and local communities.
• Office-based workplace with customer-facing branch responsibilities.