Bilingual Customer Service Representative (Federal)

Location: New Brunswick, Canada; flexible remote and hybrid work options. Remote work requires an approved home internet network, a secure private workspace, and residency in Canada for at least 5 years.

Salary: CAD 40,254–45,285 per year, plus eligibility for performance-based incentive programs.

Company

hirify.global is a national health solutions partner serving Canadians through insurance, primary care, and emergency medical services.

What you will do

• Provide phone and email support to healthcare providers and members through a federal contact center.
• Resolve inquiries and problem-solve while delivering a high level of customer service.
• Navigate multiple software applications and multitask while supporting callers.
• Communicate clearly and courteously with customers and internal stakeholders in both official languages.
• Work scheduled weekday shifts within the 7:00 a.m.–10:00 p.m. Atlantic Time service window.

Requirements

• Fluent written and verbal English and French are required.
• High school diploma plus customer service or healthcare education, training, or relevant experience.
• Strong communication, attention to detail, concentration, and problem-solving skills.
• Technical aptitude and the ability to work across multiple software applications simultaneously.
• Ability to work varying Monday–Friday shifts between 7:00 a.m. and 10:00 p.m. Atlantic Time.
• Reliability Status Clearance, Enhanced Level B, is required, including fingerprinting, criminal record and credit checks; candidates must have resided in Canada for at least five years and hold Canadian permanent resident or citizenship status.

Nice to have

• Two or more years of contact center experience.

Culture & Benefits

• Permanent full-time employment with opportunities for career development and personal learning.
• Paid virtual training, with training hours from Monday to Friday, 8:00 a.m.–4:15 p.m. Atlantic Time.
• No overnight or weekend shifts; evening shifts may apply after training.
• Employer-paid health, vision, and dental coverage effective from the first day.
• Employer-matched defined contribution pension plan, annual incentive bonus, paid vacation, and an additional gifted vacation week in the first year.