Customer Service Representative – Logistics

Location: Hybrid, Canada; 3 days per week mandatory in the Saint-Laurent office

Company

hirify.global develops industrial air compressor solutions used across medical, textile, pharmaceutical, food manufacturing, and other industries in more than 180 countries.

What you will do

• Receive purchase orders and process them in the C4C CRM system for internal and external customers.
• Provide customers with accurate order updates by email and phone throughout the processing cycle.
• Coordinate inventory inquiries with Engineering, Service, and other departments.
• Receive, process, and investigate customer returns and explain return policies.
• Maintain customer relationships by handling questions, requests, and concerns.
• Prioritize warehouse shipments and participate in the annual inventory count.

Requirements

• High school diploma or equivalent.
• Fluent written and verbal French and English; fluent English communication is required for customers and colleagues across Canada.
• At least 3 years of customer service experience in a comparable technical service or manufacturing environment.
• Strong computer skills, including Microsoft Office.
• Experience with SAP or ticketing systems is an asset.

Culture & Benefits

• Temporary 12-month contract with a 35-hour work week.
• Three weeks of vacation, five flex days, five sick days, and one floater day during the contract.
• Company-paid health, dental, and vision insurance for employees and dependents.
• Summer Friday schedule from May through the end of August.
• Unlimited access to an online learning platform and monthly social activities.