Customer Service Professional (Market Access & Pricing)

Location: Toronto, Canada. Full-time role within hirify.global Canada Commercial with a hybrid/remote working arrangement subject to company policy and business needs. Travel within Canada and occasional international travel may be required.

hirify.global is an international research-focused biopharmaceutical group developing and commercializing innovative medicines, with a Global Rare Diseases unit focused on rare and ultra-rare disorders.

What you will do

• Support Canadian reimbursement and access strategies for new and existing rare disease products.
• Contribute to pricing strategy, governance, scenario modeling, and financial impact assessments.
• Coordinate Canadian HTA activities, including CDA-AMC and INESSS submissions.
• Prepare value dossiers, budget impact models, economic evidence, and payer communication materials.
• Support pCPA, provincial reimbursement discussions, Product Listing Agreements, and payer relationships.
• Collaborate with Commercial, Medical, Finance, Legal, Regulatory, Patient Services, HEOR, and Global teams while maintaining compliance.

Requirements

• Bachelor’s degree in pharmacy, health sciences, life sciences, economics, public health, business, or a related field.
• At least five years of experience in market access, pricing, reimbursement, payer relations, HEOR, or related pharmaceutical or biotechnology roles.
• Strong knowledge of Canadian HTA, pCPA, PMPRB, provincial reimbursement, private payer processes, and the Canadian healthcare environment.
• Experience managing multiple priorities, cross-functional deliverables, external partners, and changing business needs.
• Strong analytical, financial modeling, project management, communication, and stakeholder engagement skills.
• High attention to detail and ability to prepare executive-ready payer, pricing, and reimbursement materials.

Nice to have

• Experience in rare diseases, specialty care, biologics, orphan drugs, or product launches.
• Experience with CDA-AMC, INESSS, pCPA, provincial listing, or private payer submissions.
• Experience with value dossiers, budget impact models, payer research, pricing governance, and payer access tools or dashboards.

Culture & Benefits

• Development opportunities with access to resources and training.
• Comprehensive healthcare programs and work-life balance initiatives.
• Flexible working arrangements and remote work options.
• Competitive salary package with performance bonuses and market-benchmarked benefits.
• Relocation support and tax assistance services for foreign colleagues.