FEP Customer Engineer II

Location: Oita, Japan; onsite requirements apply

Company

Global materials engineering company designing, building, and servicing equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer equipment with guidance from Senior Field Service Engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot and resolve equipment issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate directly with customers and coordinate service activities.
• Work in clean-room environments while following safety, environmental, and personal protective equipment requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer or field service support experience, or experience in a related technical field.
• Ability to read and interpret electrical and mechanical schematics and diagnose basic technical issues.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet all onsite safety and environmental requirements.

Nice to have

• 2–4 years of customer or field service support experience or related technical experience.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Health and wellbeing programs supporting employees at work and at home.
• Training provided for maintenance of the listed equipment systems.
• Regular work may involve extensive walking, standing, climbing, working at height, lifting up to 35 lbs., and working in tight or noisy spaces.
• Clean-room work requires appropriate personal protective equipment, including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.