Customer Support Technician IV- EPI - T4

Location: Shanghai, China. Travel required up to 20% of the time. Relocation eligible.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Plan daily work within the assigned territory and complete preventive and remedial maintenance.
• Perform periodic maintenance, wet cleans, system start-ups, warranty, paid service, and service contract activities.
• Verify equipment operating quality, troubleshoot process variations, and correct system problems.
• Instruct customers on system operation and maintenance while coordinating support plans with customer management.
• Track equipment performance, improve uptime and productivity, and apply Statistical Process Control and Quality Improvement Process methods.
• Provide technical assistance to less experienced personnel and act as a liaison with customer frontline management.

Requirements

• Comprehensive understanding of processes, procedures, systems, and concepts within the discipline.
• In-depth understanding of coordination between related teams and their resources.
• Ability to resolve diverse technical problems by evaluating data, selecting solutions, and applying established methods and experience.
• Working knowledge of Statistical Process Control and Quality Improvement Process terminology.
• Ability to communicate technical and administrative information concisely and diplomatically.
• Availability to work in Shanghai, China and travel up to 20% of the time.

Culture & Benefits

• Full-time regular employee position.
• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Equal opportunity employment environment.