FEP Customer Engineer I Senior

Location: Hiroshima, Japan

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer equipment in collaboration with senior field service engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers and communicate technical information.
• Work in cleanroom environments while following safety, environmental, and personal protective equipment requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• Basic mechanical aptitude and experience diagnosing and resolving basic technical challenges.
• Ability to learn and interpret electrical and mechanical schematics.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.

Nice to have

• 1–2 years of customer or field service experience in a related technical field.
• Associate degree in electronics or engineering technologies.
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs.
• Full-time regular employment.
• Approximately 10% travel.
• Relocation eligible.