Field Service Engineer (Semiconductor)

TL;DR

Field Service Engineer (Semiconductor): Maintaining, installing, upgrading, and diagnosing HMI semiconductor equipment at customer sites with an accent on electromechanical systems, clean-room operations, and technical problem solving. Focus on executing maintenance plans, resolving system malfunctions, supporting customers, and coordinating escalations across engineering and global support teams.

Location: Chandler, Arizona, United States; onsite customer-site work with more than 50% of the time in a clean room. Domestic and international travel, compressed work weeks, and potential night and weekend shifts may be required.

Company

A global semiconductor equipment company developing and supporting advanced lithography and related manufacturing systems.

What you will do

• Maintain and service HMI MBI equipment at customer sites, including diagnostics, repairs, and regular and irregular maintenance.
• Install new equipment, upgrade existing systems, and perform system relocations.
• Prepare work orders, field service reports, system problem reports, technical reports, and monthly reports.
• Advise customers on corrective actions, train them in equipment use and maintenance, and provide technical assistance.
• Coordinate escalations with technical support, applications, and global support teams using clear problem statements and action plans.
• Coach junior engineers and contribute to improvement proposals based on post-mortems.

Requirements

• Bachelor’s degree in an engineering field.
• 0–4 years of hands-on industry or academic experience with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Proficiency in Microsoft Office and Excel VBA.
• Basic programming skills in MATLAB, Python, SQL, or a similar language.
• Ability to work onsite at customer locations, spend extended periods in a clean room, and wear a Gore-Tex suit for shifts of up to 12 hours.
• Ability to meet United States controlled-technology access requirements and be legally authorized to access the technology before starting.

Culture & Benefits

• Collaborative, supportive environment with opportunities to work across engineering, applications, and customer support teams.
• Flexible autonomy in choosing effective approaches to solving technical problems.
• Work follows defined procedures, safety rules, and customer-site policies.
• Physical requirements include occasionally lifting or moving up to 50 pounds unaided.
• Equal opportunity workplace with reasonable accommodations available during hiring and employment.