Global Process Support Engineer (Semiconductor)

Location: Santa Clara, CA. Full-time onsite role with approximately 10% travel; relocation eligible.

Salary: $124,000–$171,000 per year.

Company

hirify.global develops, builds, and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Develop procedures and Best Known Methods (BKMs) for servicing, installing, starting up, retrofitting, maintaining, and troubleshooting new products.
• Participate in or lead first chamber build and testing in the Applications laboratory, resolve issues, and coordinate with Engineering and Manufacturing on new product final testing.
• Partner with Quality & Reliability to address top field issues, participate in CAPA, and conduct or facilitate failure analysis.
• Create Customer Engineering Notices, Internal Service Bulletins, troubleshooting guides, Technical Product Manuals, and qualification documentation.
• Develop initial training packages and coordinate with Global Technical Training to train Customer Engineers, Process Engineers, and Technical Product Support personnel before ELS shipments.
• Identify parts requiring AGS stocking and coordinate correct inventory placement.

Requirements

• Conceptual and practical expertise in the relevant discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the discipline integrates with other areas, including awareness of market competition and differentiators.
• Ability to solve complex problems by applying new perspectives and analyzing information from multiple sources.
• Ability to explain difficult or sensitive information and build consensus.
• Ability to act as a resource for less experienced colleagues and potentially lead small projects with manageable risks and resource requirements.
• Availability for approximately 10% travel.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and support for personal and professional development.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs, where applicable.