Enterprise Customer Success Manager

Location: San Francisco, New York City, or London

Company

hirify.global develops a technical product for engineering teams.

What you will do

• Own the post-sales journey and portfolio of strategic enterprise accounts.
• Drive customer adoption, product consumption, enablement, and measurable value.
• Build relationships with stakeholders ranging from VPs of Engineering to individual Tech Leads.
• Create repeatable success plans, proactively address usage declines and blockers, and support renewals and expansion.
• Lead onboarding workshops and business reviews focused on product best practices.
• Provide hands-on frontline support and channel customer feedback to Engineering to inform the product roadmap.

Requirements

• 2–4+ years of experience in a customer-facing role such as Customer Success, Account Management, Solutions Engineering, or Consulting.
• Experience supporting enterprise customers, ideally at a technical product company.
• Strong commercial and technical fluency, with the ability to translate technical product usage into customer business value and outcomes.
• Familiarity with the developer tooling ecosystem and its practices.
• Comfort working in ambiguity, moving quickly, and taking ownership while helping build a new function.

Nice to have

• Experience in a high-growth startup environment with fluid roles and high ownership.

Culture & Benefits

• Full-time position in the GTM department.
• Hands-on role with significant ownership over customer success processes and playbooks.
• Opportunity to influence the product roadmap through structured customer feedback.