Customer Success Manager (AI)

Location: London, England, United Kingdom

Salary: £94,500–£115,000 GBP base salary

Company

hirify.global builds integrated AI hardware and software platforms, including SambaStack, an enterprise-grade, cloud-agnostic inference serving platform for deploying and scaling generative AI and large language model workloads.

What you will do

• Own post-sales relationships for a portfolio of enterprise accounts from onboarding through renewal and expansion.
• Build customer success plans that connect AI adoption goals with measurable business outcomes.
• Lead onboarding and go-live efforts in collaboration with Solutions Engineering, Professional Services, and Product teams.
• Monitor adoption and utilization metrics, identify churn risks, and develop mitigation plans.
• Drive upsell and cross-sell opportunities by demonstrating business value and expanding AI use cases.
• Represent customer feedback internally and deliver executive business reviews covering ROI, usage trends, and strategic recommendations.

Requirements

• 5–10+ years of experience in Customer Success, Technical Account Management, or related enterprise-facing roles.
• Experience managing complex, multi-stakeholder enterprise accounts and building executive-level relationships.
• Working knowledge of AI/ML workflows, large language models, or high-performance computing infrastructure.
• Proven success driving adoption, retention, and expansion for technical enterprise products.
• Strong project management, communication, and technical concept translation skills.
• Bachelor’s degree or equivalent experience in a technical or business field.

Nice to have

• Experience with AI accelerators or GPUs.
• Knowledge of LLM fine-tuning or inference.
• Familiarity with hirify.global products or similar MLOps platforms.
• Enterprise SaaS or PaaS experience.
• MBA or advanced technical degree.

Culture & Benefits

• Work with an integrated AI hardware and software platform addressing enterprise and high-performance computing challenges.
• Collaborate across Sales, Solutions Engineering, Marketing, Product, and Engineering.
• Full-time employment includes competitive total rewards, equity, and benefits.
• US-based benefits information includes medical, dental, vision, disability, life insurance, HSA, FSA, wellness, and employee assistance programs.