Solutions Engineer (AI)

Location: Onsite in San Francisco, CA; the team goes into the office 5 days a week. Other listed company locations include London, UK, and New York, NY.

Company

hirify.global is a startup focused on delivering AI and software products with a strong emphasis on customer experience.

What you will do

• Drive customer success from pre-contract signing through pilots, onboarding, and conversion.
• Lead onboarding and training sessions for customer developers.
• Provide tailored product recommendations and guidance based on customer needs.
• Resolve technical customer issues and collaborate with engineering on complex problems.
• Analyze customer data and feedback to identify product improvements.
• Translate customer feedback into actionable enhancements and liaise between customers and engineering.

Requirements

• 3–4 years of experience with a technical background and a demonstrated passion for customer success.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Ability to quickly learn new technologies and software development practices.
• Experience identifying, diagnosing, and resolving complex technical issues in customer environments.
• Strong analytical, communication, interpersonal, and cross-functional collaboration skills.
• Willingness to work onsite in the San Francisco office 5 days per week.

Culture & Benefits

• Fast-paced, evolving startup environment.
• Strong focus on customer success and building close customer partnerships.
• Encouragement of continuous learning and improvement.
• Opportunity to influence product value through customer insights and feedback.